1. Website and Service Information
The website https://roscarkohsamui.com/ is operated under the brand RosCar Koh Samui.
RosCar Koh Samui is an online car rental aggregation platform that provides access to rental offers from local car rental companies operating on Koh Samui and nearby locations.
By accessing this website or placing a booking, you confirm that you have read and agreed to these Terms and Conditions.
2. Nature of the Service
RosCar Koh Samui acts exclusively as a booking intermediary.
We do not own vehicles, do not manage rental fleets, and do not provide car rental services directly.
All rental agreements are concluded directly between the customer and the selected local rental company.
3. Pick-Up, Return, and Delivery
Vehicles may be collected at Koh Samui Airport, within the island, or delivered to hotels or other specified locations.
Delivery and return options depend on the selected rental provider and vehicle availability.
4. Rental Conditions and Benefits
- Car rental without deposit on selected offers
- No credit card required for certain vehicles
- Unlimited mileage included in the rental price
- Free cancellation on eligible bookings
All applicable conditions are displayed before booking confirmation and included in the rental voucher.
5. Booking Procedure
- Select pick-up and return locations
- Choose rental dates and vehicle category
- Add optional services such as insurance or child seat
- Provide driver contact details
- Confirm the reservation with an advance payment of 15–20%
6. Booking Voucher
After successful payment, a booking voucher is sent to the email address provided during the reservation process.
The voucher contains rental company contact details, vehicle information, pick-up instructions, and payment terms.
7. Payments
The advance payment is made online to secure the reservation.
Any remaining balance is paid directly to the rental company in accordance with their local policies.
8. Cancellation and Refund Policy
Cancellation conditions vary depending on the rental provider and selected offer.
If free cancellation is available, this will be clearly stated before booking.
9. Driver Requirements
- Valid driving license
- Passport or official identification document
- Compliance with minimum age requirements
An International Driving Permit may be required by some rental companies.
10. Responsibility and Claims
RosCar Koh Samui is not responsible for vehicle condition, technical issues, fines, damages, accidents, or additional charges imposed by the rental company.
All vehicle-related claims must be resolved directly with the rental provider.
11. Personal Data
Personal information is collected solely for booking purposes and shared only with the selected rental company.
12. Contact Information
Email: [email protected]
13. Updates to These Terms
RosCar Koh Samui reserves the right to amend these Terms and Conditions at any time.
The version published on the website at the time of booking shall apply.